Perhaps a better name would be 'we-lost-our-mind' warranty, or 'i'm not very good at this business stuff', and although we don't have the most expensive items, we stand behind the quality of our products - because we believe in relationships that last longer than your favorite TV show binge.
We cut prices, not quality.
As an independent brand, we cut down on costs by selling directly to consumers. This means no unnecessary mark-ups, competitive pricing, and full control over product quality from start to finish.
Our biggest flex?
Since 2020, we've had only 3 refunds:
- Mistaken Item: Corrected the mistake, issued a full refund, let customer keep product, and provided a discount code.
- Value Discrepancy: Issued a full refund and a discount code, used for a repurchase.
- Pre-Arrival Refund: Requested refund before arrival, but praised the watch upon receipt.
Let customers speak for us
I like this watch because I can adjust it with the clasp. Bettere then in pictures.
Second bracelet and again better than expected. Many thanks again.
It looks very fancy with the green bright green dial. Great value
I like the product very much, nice packaging. Everything met my expectations.
It is indeed an impeccable bracelet. Fits nice and comfortable on the wrist. Fab quality too.
Was a birthday present for my partner and he loved it. Added a leather one too. He has now ordered a watch to go with his present. Impressed with the company as communication was the best. Order took less than 4 days to get to me exactly on my partners birthday so was so relieved. Thank you and I will order again.
It was nice to find a company that sells quality goods and it looks great on my husband, so pleased I bought it for him.
I adore this bracelet! The boho beads give it such a unique vibe, and it's perfect for layering with other bracelets.
I love how versatile this bracelet is! The adjustable band makes it easy to find the perfect fit, and the simple design goes with everything.
I have not received my watch yet, and plan to write another review once received.
This review is about the customer service I experienced. It was beyond 5 Star! I e-mailed with a question and Marc from DRACO got back to me very quickly. Answered my questions and was extremely helpful!
Folks tend not to write about the customer service experience, so I wanted to say thank you to DRACO for exemplifying excellent customer serivce!
Where to start…
As a collector Ive noticed that
Something fresh, stylish, unique & well built are rarely found together as a package in the fast paced microbrand watch market, however @dracolondon have achieved this with their 1st piece!
The mix of modern design & quality components have really won me over & has made this a popular choice in my rotation.
The Awakening Chronograph is both classic & contemporary in design with its mecha-quartz movement making it the ideal everday piece with its super soft black leather strap & becomes a perfect accessory for that special night out with the option of the awesome croc strap too!
Keep up the good work guys, here’s to a awesome future! 👏👏👏